Return and Refund Policy

Last updated: January 2025

30-Day Return Window

We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately we cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

• In its original condition - unused and undamaged
• In the original packaging with all hardware, instructions, and accessories included
• Assembled furniture cannot be returned unless it arrived damaged or defective

How to Initiate a Return

To start a return, contact us at info@kimberlingfurniture.com or call +1(817) 295-5044 with your order number and the reason for the return. We will provide you with a return shipping label and instructions on how and where to send your item.

Refund Processing

Once we receive and inspect your returned item, we will send you an email notification. If approved, your refund will be processed within 3-5 business days and credited to your original payment method. Depending on your bank, it may take an additional 5-7 business days for the funds to appear in your account.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a free replacement or full refund - no return shipping required for damaged items.

Non-Returnable Items

• Gift cards
• Items that have been assembled (unless damaged or defective)
• Items missing original packaging or hardware
• Items returned more than 30 days after delivery

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, contact us at info@kimberlingfurniture.com.

Refund Exceptions

Original shipping charges (if any) are non-refundable. For returns of non-damaged items, a return shipping fee may be deducted from your refund amount.